Nomination of Patricia M. Wald to Be a Member of the Privacy and Civil Liberties Oversight Boardby Senator Johnny Isakson
Posted on 2013-12-11
ISAKSON. Mr. President, the Affordable Care Act promised
accessibility, affordability, and choice. As we heard from the stories
told here tonight, it delivered on none of the above.
I join Senator Lee, Senator Johnson, and the others to call on Congress to come together. Let's fix this flawed program before it is too late and before we destroy health care in the United States of America.
I get constant communication from my State about the problems that are there. This one that I want to read from Beth Hatfield demonstrates the fear, confusion, and lack of accessibility the health care plan has at this time.
I have tried many times over the past few weeks to purchase a health insurance plan [[Page S8749]] for myself on the healthcare Web site. I finally was able to complete an application, but have not been able to choose a plan yet. Twice I asked questions on the ``live chat'' option, but they were not able to answer my questions, instead they [told me to make a long distance call to the help desk. I did, but I couldn't get an answer there either]. I was disappointed to find out that in order to ``compare plans'' you first needed to enroll. In what other shopping experience do you have to sign up before you actually shop? Now I saw on the news that my personal information may be compromised from the Web site. This makes me angry, especially since it seems they knew all along [this problem existed].
Is anyone going to be able to do anything about protecting my information? I need health insurance. I am not working and my COBRA policy is expensive [and runs out soon].
I need someone to help me, and I need them to help me now.
Thank you for the opportunity to be heard.
The PRESIDING OFFICER. The Senator from Wyoming.